We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Changing your mind / Cancelling your order
If you change your mind and wish to return the goods you have bought online, you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it. The goods need to be in an unused condition and in their original sealed packaging. You will be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure the items are suitable for a refund.
Damaged or wrong items at point of delivery
When the courier company delivers your order you have the right to inspect your goods. If upon inspection you find that the item is damaged or is not the item you originally ordered, you can refuse the delivery. At your request, the right goods will be replaced and redelivered to you at no extra cost. Alternatively, you can cancel the order and get a full refund.
Defective Goods
Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective. The following will NOT be regarded as defects and will not entitle you to a return under this section:
▪ faults resulting from normal wear and tear
▪ damage arising from negligence, user abuse or incorrect usage of the product;
▪ damage arising from a failure to adequately storage of the product;
▪ damage arising from unauthorized alterations to the product;
▪ where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you
Exchanges
The best way to ensure you get the right product is to return the item you have, and once the return is accepted, create a new order for the new item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Refunds
To return your product(s), please contact us and we will provide you with instructions on how to process your return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Note: Items sent back to us without first requesting a return will not be accepted.
